Frontline workers are the backbone of the global economy — but there are major gaps in how their development is happening at organizations today. It’s time to turn our attention to this critical segment of the workforce to help them be more productive and engaged in their work.

This report was based on a Schoox and Lighthouse Research & Advisory survey of more than 700 employers and over 1,000 frontline workers in food service, retail, hospitality, construction and manufacturing. It highlights critical areas of focus for employers that want to support, develop and grow their frontline workforce to face the realities of work today.

This report will provide you with valuable insights including:

• The barriers to frontline worker development.
• How training connects to frontline worker performance.
• Unique challenges and opportunities by industry.
• Takeaways for organizations to improve their frontline workforce training.